Terms of Service

Welcome to Orchedule™. These Terms of Service ("Terms") govern your access to and use of our academic scheduling platform. By subscribing to or using Orchedule™, you agree to be bound by these Terms.

1. Service Description

Orchedule™ is a multi-tenant academic scheduling platform that provides institutions with:

• Web-based scheduling and timetable management
• Dedicated subdomain for each institution (e.g., yourinstitution.orchedule.com)
• User accounts for faculty, staff, and administrators
• Department and college-level scheduling tools
• Data storage and management services

2. Account Registration and Access

2.1 Institution Account

When you subscribe to Orchedule™, you create an institution account. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your institution's account credentials
• All activities that occur under your institution's subdomain
• Promptly notifying us of any unauthorized access or security breaches

2.2 User Accounts

Your institution may create user accounts for faculty, staff, and administrators. You are responsible for:

• Managing user access and permissions
• Ensuring users comply with these Terms
• Deactivating accounts for users who no longer require access

3. Subscription and Payment

3.1 Subscription Plans

Orchedule™ offers volume-based subscription plans with per-user pricing. Your subscription includes:

• Access to the platform for the specified number of users
• Automatic tier assignment based on your user count
• Annual billing with Net 30 payment terms

3.2 Payment Terms

• Subscriptions are billed annually in advance
• Payment is due within 30 days of invoice date
• Failure to pay may result in service suspension or termination
• All fees are non-refundable except as required by law

3.3 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Changes will take effect at the start of your next billing cycle.

4. Data and Privacy

4.1 Your Data

You retain all rights to the data you input into Orchedule™, including:

• Course schedules and timetables
• Faculty and student information
• Department and college data

4.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure. You acknowledge that you use the service at your own risk.

4.3 Data Backup

While we perform regular backups, you are responsible for maintaining your own backup copies of critical data.

5. Acceptable Use

You agree NOT to:

• Use the service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to other institutions' data
• Interfere with or disrupt the service or servers
• Upload viruses, malware, or malicious code
• Reverse engineer or attempt to extract the source code
• Resell, sublicense, or share your access to the service
• Use the service to harass, abuse, or harm others

6. Multi-Tenant Environment

Orchedule™ operates as a multi-tenant system where multiple institutions share the same infrastructure. Each institution's data is isolated and accessible only through their unique subdomain. You agree to:

• Access the service only through your assigned subdomain
• Not attempt to access data from other institutions
• Respect the shared nature of the infrastructure

7. Service Availability

7.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice when possible.

7.2 Support

We provide technical support via email during business hours. Response times vary based on your subscription plan.

8. Intellectual Property

8.1 Our Rights

Orchedule™, including all software, designs, trademarks, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our platform.

8.2 Your Rights

You retain ownership of all content and data you upload to the platform.

9. Termination

9.1 By You

You may cancel your subscription at any time with 30 days written notice. Cancellation takes effect at the end of your current billing period. No refunds will be provided for partial periods.

9.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent or illegal activity

9.3 Data Export

Upon termination, you have 30 days to export your data. After 30 days, we may delete all your data.

10. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE PAST 12 MONTHS
• WE ARE NOT RESPONSIBLE FOR DATA LOSS, SCHEDULING ERRORS, OR BUSINESS INTERRUPTION

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any rights of another party

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Your continued use of the service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms or your use of Orchedule™ shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

14. Contact Information

For questions about these Terms, please contact us:

• Company: Digital Wave
• Website: www.dwave-s.com
• Phone: 00966567875966
• Support: support@orchedule.com
• Location: United Arab Emirates